Return policy

Our promise
At Leclerc Baby, we are quite confident you will be delighted with your purchases. However, if for some reason you are not, you will have 30 days to register the return of your product and be eligible for full reimbursement. Concerning Spain, we follow the legal policy of 50 days.
 
What does this mean?
If you are not 100% satisfied with your purchase, you can return your order within 30 days (in Spain, 50 days) of the original purchase date to receive a full refund. Submit your request via the online contact form on our website, https://www.leclercbaby.com/en/

To return your order: Please include your order number and the reason for your return.
 
Return procedure
You will then receive an email confirmation with the return procedure. In the case of returns, please keep in mind that the product must be unused and returned in the same condition in which you received it (in the original packaging). Of course, the product can be taken out of the packaging to see if it meets your expectations. If the product is damaged, you may not get a full refund. If you would like to return your product based on our guarantee, please check our guarantee policy.
 
Check your delivery
After delivery, please check your parcel immediately. If your purchase is damaged, wrongly delivered, or if a product is missing, please, contact our Customer Support Desk via support@leclercbaby.com within 48 hours of delivery.

Returning costs
Returning costs are at your expense. We are not responsible for any items sent to us by error. Therefore, we recommend you use a postal service that ensures the value of the returned products and/or provides a tracking number.
 
Exchanges
If you would like to exchange a product, please go through the return process as described above. After that, you can order a replacement product by placing a new order online.
 
How and when do I get my refund?
A refund depends on your selected payment method. It will be refunded within 14 days after the product return registration has been received. We retain the option to extend these 14 days if the products have not been returned accordingly. Our team will inform you of any delays.

Service
Our support team is ready to advise and inform you about your product and any further information. We will always try to respond within 24 hours.